Guide & Help

Please contact me if there are any questions or you wish to inquire about a custom order.

[email protected]

 

Domestic Delivery is free within Belize- orders are delivered or shipped via Belize Postal Mail Service (BPMS) within a week of ordering.  

Delivery in San Pedro Town. A email will be sent a day prior to confirm a delivery time and address.

Shipping via BPMS for orders within Belize. A email will be sent upon shipping via BPMS. Generally orders arrive within 3-5 days.

 

International Shipping

$5 US shipping for all international shipments shipped via Belize Postal Mail Service within a week of ordering. Shipping times to the USA, Canada and Europe is generally 7-10 working days. A email will be sent upon shipping via BPMS.

If your delivery address is outside of Belize, you may have to pay import fee and tax on delivery. Import fees vary widely across the world, so please refer to your local customs office for further information. These taxes and duties are not included in your purchase price and are the responsibility of the customer.

 

Jewelry is guaranteed for one year from purchase.  I strive to create top quality jewelry that will hold up well to normal wear. However if a piece suffers damage please contact me! At this time I repair my own work only.

Each piece is READY TO SHIP and you get the EXACT PIECE SHOWN, I take the time to photograph every item. Please read description for dimensions. I use 14K Gold filled and solid Argentium Silver 93.5% and quality natural gem- stones  and cultured freshwater pearls.

Payment can be made online with your credit card directly through our Square checkout system. 

Local Belize customers choose “cash payment” for their payment. Local bank instruction will be emailed for deposit information. San Pedro orders can pay cash upon delivery.

 

Is FantaSea Gems website secure for ordering?

Yes. A Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your information,  order and credit card information are secure.

 

Happy customers are important! If you are unsatisfied for any reason, please contact me WITHIN SEVEN DAYS of receipt of item. Items must be in new UNWORN condition, before proceeding with your exchange or refund. If something happens later to your piece and it needs repair, please contact me to see what I can do to help you! I only repair my own work at this time.

Natural gemstones beads may have surface imperfections, natural variations, and certain stones tend to have internal “fractures” which do not affect the stone’s use. I do my best to accurately represent the gemstones, and try to buy from reputable sellers, especially when buying high-value stones that are easy to imitate or misrepresent. Any error regarding material used is unintentional.
Also note that beads and gems can break if dropped or banged on a hard surface (such as tile or cement), and they shouldn’t be displayed long-term in direct sunlight.  Gemstone jewelry is not recommended to be worn while swimming or bathing. Sweat, sea and chlorinated pool water can tarnish silver and eventually gold filled. Jewelry should be gently hand washed in lukewarm water with mild soap and dried with a clean terry cloth towel, as needed.

STORAGE: Silver jewelry will tarnish in a seaside environment if not stored properly. Store clean, dry jewelry in plastic zip lock bags with anti-tarnish papers inside of bag for best results. Air tight boxes (cigar) work too. If your pearls or jewelry is strung on silk thread it is not recommended that it be hung for storage. This will stretch out the silk between the pearls. 

 

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